CARING FOR YOUR EMPLOYEES SO THEY CAN CARE FOR YOUR CUSTOMERS

Giving your employees the tools to feel happier and the skills to deliver exceptional customer experiences

I want to know HOW...

As according to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator.

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TRANSFORM – CARE – ENTHUSE

We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses,  by being more compassionate, developing communication, caring, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.

 

 

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Because your employees and customers deserve the best…

To be running a successful business in the 21st Century, you must develop and nurture a Caring Service Culture; you must start changing the service delivering to actually providing, consistently, your customers with an unforgettable experience every time they walk through their doors and your employees a place where they can feel a part of, they are involved and empowered to help the business reach the higher mission.

 

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Giving your employees the tools…

Bringing a more Caring energy into Training your employees means that you can inspire them, you can involve them in the daily business decisions so they can genuinely care about treating your customers right, to give them what they need, resulting in increased sales and customers’ loyalty.

 

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Bringing the best experts together to bring you the best training…

We have brought the International Experts in their fields to develop specific programme to give employees the tools to bring the best of themselves, their world and their business, so they can be happy and deliver exceptional customer experiences.

We offer a range of world experts In-class Training programmes from environmental change to internal and external development and also check out our E-Learning Platform…

Our dynamic and inspiring team of trainers will make the sessions accessible to all attendees in a compelling and lively way, inspiring them to extend their own skills and develop new ones, having a transformational affect in themselves and in your organisation.

The programmes can be individual modules, the 12 weeks’ programme or as a Mix & Match – you pick which modules you want and we will put them together. In classroom environment or in your own workplace, during lunch-hour or after working hours, we are flexible to run what you want, when you and and will bespoke each programme to your employees’ needs.

Caring comes in many forms, but ultimately “It’s about humanity”

caring-economy-partner-customer-experience-instituteIf we bring Caring and the Economy together, what would our lives and our world look like?

The Caring Economy Campaign (CEC) explores this enormous potential through public policy work focused on alternative economic and social indicators, and through a powerful platform for uniting organizations and individuals to build a more just, sustainable, prosperous, and caring economy and future for us all.

A caring economy is essential for prosperity in our current knowledge/service economic era, which runs on “high quality human capital” – people able to fully express their potentials for learning, empathy, collaboration, and creativity.

This is the reason why we are supporting CEC and support by donating to the Caring Economy Campaign for every course you book with us.

 

Check out our CUSTOMER EXPERIENCE PROGRAMMES

Module1
CUSTOMER SERVICE CARING PROGRAMME

Customer Service by Caring 12 weeks’ programme will be helping employees to put the customers in the middle of everything they do, understand their needs so they can deliver exceptional customer experience consistently.

READ THE FULL MODULE DESCRIPTION

Module2
SALES & SELLING PROGRESSES PROGRAMME

With an increase focus on genuinely doing what is right for the customers, selling is now about guiding the customer to what he really needs. Discover logical sales strategies and measures, to accelerate sustainable revenue and profit growth.

READ THE FULL MODULE DESCRIPTION

Module3
NETWORKING EFFECTIVELY PROGRAMME

Bringing a better balance to Networking, this 12 weeks’ programme will be helping employees to create and nurture relationships, building strong relationship and increasing their visibility.

READ THE FULL MODULE DESCRIPTION

Module4
MINDFULNESS

Showing your employees how to be more present in the moment, increasing their mental and emotional well-being.

READ THE FULL MODULE DESCRIPTION

Module5
ENVIRONMENTAL PSYCHOLOGY

A healthier environment will affect your employees’ performances and your customers’ experience, learn how to create a more harmonious workplace.

READ THE FULL MODULE DESCRIPTION

Module6
NLP

Learn Neuro-linguistic programming (NLP) to improve  your  verbal and non-verbal communications, personal development, sales techniques and get your unconscious mind working with your conscious mind.

READ THE FULL MODULE DESCRIPTION

Module7
CX E-Learning

Check out our all of our Customer Experience E-Learning courses and get learning right away…

CLICK HERE FOR ALL THE ONLINE MODULES

WHO ARE THE COURSES FOR...

Customer service is not a department. It is a philosophy to be embraced by every employee...

Whether you are on the front line or in the back office, in financial or hospitality industry, all employees need training to enable a service of service excepted by your customers. Those training courses have been designed to give your employees and middle-management staff the tools to feel happier in themselves, in their environment resulting in better performances and delivering exceptional customer experiences every time your customers walk through your doors.

WHO ARE THE EXPERTS?

Working with Global experts to bring you the best Customer Experience Training

READ MORE ON THE EXPERTS

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Claire Boscq-Scott

Customer Experience and Rapport Building Expert

Feng Shui practionner 

 

 

 

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Glenda Rivoallan

Mindfulness Expert

 

 

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Jennie Kitchings

Hypnotherapy and NLP Expert

 

 

 

 

 

Receive The BQB Certification of attendance at the end of your training programme.

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DON'T TAKE OUR WORD FOR IT, SEE WHAT OUR CUSTOMERS HAVE TO SAY...

We have been working with Claire for over 7 years, bringing her back to train different modules at different time of the year. Claire is so dynamic and full of energy she really engages our employees and the results are significant following her sessions.

The training was very good, it has shown us how we could really improve as a management team and also at our employees level, and reminded us who our customers are and what are their expectations, I would highly recommend Claire's Customer Service training, we must develop ourselves contently to improve the service we offer to our customers.

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