We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses, by being more compassionate, developing communication, caring, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.
To be running a successful business in the 21st Century, you must develop and nurture a Caring Service Culture; you must start changing the service delivering to actually providing, consistently, your customers with an unforgettable experience every time they walk through their doors and your employees a place where they can feel a part of, they are involved and empowered to help the business reach the higher mission.
Bringing a more Caring energy into Training your employees means that you can inspire them, you can involve them in the daily business decisions so they can genuinely care about treating your customers right, to give them what they need, resulting in increased sales and customers’ loyalty.
We have brought the International Experts in their fields to develop specific programme to give employees the tools to bring the best of themselves, their world and their business, so they can be happy and deliver exceptional customer experiences.
We offer a range of world experts In-class Training programmes from environmental change to internal and external development and also check out our E-Learning Platform…
Our dynamic and inspiring team of trainers will make the sessions accessible to all attendees in a compelling and lively way, inspiring them to extend their own skills and develop new ones, having a transformational affect in themselves and in your organisation.
The programmes can be individual modules, the 12 weeks’ programme or as a Mix & Match – you pick which modules you want and we will put them together. In classroom environment or in your own workplace, during lunch-hour or after working hours, we are flexible to run what you want, when you and and will bespoke each programme to your employees’ needs.
The Caring Economy Campaign (CEC) explores this enormous potential through public policy work focused on alternative economic and social indicators, and through a powerful platform for uniting organizations and individuals to build a more just, sustainable, prosperous, and caring economy and future for us all.
A caring economy is essential for prosperity in our current knowledge/service economic era, which runs on “high quality human capital” – people able to fully express their potentials for learning, empathy, collaboration, and creativity.
This is the reason why we are supporting CEC and support by donating to the Caring Economy Campaign for every course you book with us.
Customer Service by Caring 12 weeks’ programme will be helping employees to put the customers in the middle of everything they do, understand their needs so they can deliver exceptional customer experience consistently.
With an increase focus on genuinely doing what is right for the customers, selling is now about guiding the customer to what he really needs. Discover logical sales strategies and measures, to accelerate sustainable revenue and profit growth.
Bringing a better balance to Networking, this 12 weeks’ programme will be helping employees to create and nurture relationships, building strong relationship and increasing their visibility.
Showing your employees how to be more present in the moment, increasing their mental and emotional well-being.
A healthier environment will affect your employees’ performances and your customers’ experience, learn how to create a more harmonious workplace.
Learn Neuro-linguistic programming (NLP) to improve your verbal and non-verbal communications, personal development, sales techniques and get your unconscious mind working with your conscious mind.
Check out our all of our Customer Experience E-Learning courses and get learning right away…
Customer service is not a department. It is a philosophy to be embraced by every employee...
Whether you are on the front line or in the back office, in financial or hospitality industry, all employees need training to enable a service of service excepted by your customers. Those training courses have been designed to give your employees and middle-management staff the tools to feel happier in themselves, in their environment resulting in better performances and delivering exceptional customer experiences every time your customers walk through your doors.
Customer Experience and Rapport Building Expert
Feng Shui practionner
Hypnotherapy and NLP Expert
We have been working with Claire for over 7 years, bringing her back to train different modules at different time of the year. Claire is so dynamic and full of energy she really engages our employees and the results are significant following her sessions.
The training was very good, it has shown us how we could really improve as a management team and also at our employees level, and reminded us who our customers are and what are their expectations, I would highly recommend Claire's Customer Service training, we must develop ourselves contently to improve the service we offer to our customers.