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Thriving in your culture 4
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1. Vision, mission and purpose, Story TellingLecture1.1
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2. Defining your own values 40 minLecture1.2
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3. Living and breathing your brand, Being a Brand AmbassadorLecture1.3
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4. Celebrating successLecture1.4
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Thriving in your Environment 6
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5. How does your environment affect youLecture2.1
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6. Using your 5 senses to create harmony around you 35 minLecture2.2
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7. Organising your desk and your desk drawsLecture2.3
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10. Your wellbeing is essentialLecture2.4
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9. Clutter clearing why and how?Lecture2.5
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Create a feel good workplace, you never get a second chance to make a great first impressionLecture2.6
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Thriving in yourself 17
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11. Mental health – Boosting Mental resilienceLecture3.1
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12. Emotional Health: Developing Emotional Intelligence 30 minLecture3.2
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13. Motivation – Extrinsic & IntrinsicLecture3.3
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14. Creating a better work life balanceLecture3.4
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15. Physical health – exercise, good health careLecture3.5
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16. Conscious Healthy eatingLecture3.6
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17. Maintaining pick performances through mindfulnessLecture3.7
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18. Creating daily habits to improve your performancesLecture3.8
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19. SMART Goal SettingsLecture3.9
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20. Creating a Vision board, visualisationLecture3.10
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21. Creating anchors and removing blocksLecture3.11
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22. Imposter syndromeLecture3.12
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23. Our brain, quick neuroscience tourLecture3.13
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24. The state cycleLecture3.14
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25. Beating Procrastination: 2 minutes ways to buzzLecture3.15
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26. Living the BE-DO-HAVELecture3.16
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27. Understanding yourself to understand others –personality profilingLecture3.17
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Thriving with others 25
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28. Volunteering, corporate social responsibility (CSR), events and activities.Lecture4.1
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29. Business Networking: Giving and receiving 40 minLecture4.2
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30. Introverted – Extroverted Networking tipsLecture4.3
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31. Telephone skills & EtiquetteLecture4.4
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32. Developing a winning Sales PitchLecture4.5
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33. Increase your Customer Retention rateLecture4.6
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34. Relationship SellingLecture4.7
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35. 5 steps sales funnelLecture4.8
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36. Upselling – cross-selling Do’s and Don’tsLecture4.9
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37. Objection handling & NegotiatingLecture4.10
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38. Closing the salesLecture4.11
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39. Feedback Versus ComplaintLecture4.12
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40. Dealing with unhappy customersLecture4.13
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41. NLP techniques for Rapport buildingLecture4.14
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42. Improving Communication Skills, 1st impressionsLecture4.15
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43. Identifying your customers’ needsLecture4.16
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44. Effective questioning and mindful listeningLecture4.17
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45. Working on Verbal and Non-verbal communicationsLecture4.18
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46. The art of co-operation, cause and resentmentLecture4.19
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47. Perception isn’t realityLecture4.20
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48. Who are our customersLecture4.21
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49. 5 drivers to customer satisfactionsLecture4.22
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50. Creating value and Adding valueLecture4.23
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51. Customer Journey Versus Customer ExperienceLecture4.24
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52. Beyond customer service, exceeding expectationsLecture4.25
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