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    • Home
    • Online Courses
      • Certified NLP Practitioner
      • Boost your Social Media Skills Training
      • Mystery Shopping DIY Course
      • Thriving at Work Experts’ Interviews
      • CARE Framework
      • 52 weeks CX Shot
      • Customer Service Training
      • Small Biz CX Training
    • Onsite Courses
      • CX Workshops
      • CX Programmes
      • CXInstitute Jersey
      • CXInstitute Slovenia
    • ECX B-Hive
    • About Us
    • Contact
    • RegisterLogin
    • Cart

      0
      • GET STARTED

      52 weeks CX Shot

      So much energy and engagement from the instructors, well laid out, lots of exercises and explanations.
      Online Courses52 weeks CX shot52 weeks CX Shot
      • Thriving in your culture 4

        • Lecture1.1
          1. Vision, mission and purpose, Story Telling
        • Lecture1.2
          2. Defining your own values 40 min
        • Lecture1.3
          3. Living and breathing your brand, Being a Brand Ambassador
        • Lecture1.4
          4. Celebrating success
      • Thriving in your Environment 6

        • Lecture2.1
          5. How does your environment affect you
        • Lecture2.2
          6. Using your 5 senses to create harmony around you 35 min
        • Lecture2.3
          7. Organising your desk and your desk draws
        • Lecture2.4
          10. Your wellbeing is essential
        • Lecture2.5
          9. Clutter clearing why and how?
        • Lecture2.6
          Create a feel good workplace, you never get a second chance to make a great first impression
      • Thriving in yourself 17

        • Lecture3.1
          11. Mental health – Boosting Mental resilience
        • Lecture3.2
          12. Emotional Health: Developing Emotional Intelligence 30 min
        • Lecture3.3
          13. Motivation – Extrinsic & Intrinsic
        • Lecture3.4
          14. Creating a better work life balance
        • Lecture3.5
          15. Physical health – exercise, good health care
        • Lecture3.6
          16. Conscious Healthy eating
        • Lecture3.7
          17. Maintaining pick performances through mindfulness
        • Lecture3.8
          18. Creating daily habits to improve your performances
        • Lecture3.9
          19. SMART Goal Settings
        • Lecture3.10
          20. Creating a Vision board, visualisation
        • Lecture3.11
          21. Creating anchors and removing blocks
        • Lecture3.12
          22. Imposter syndrome
        • Lecture3.13
          23. Our brain, quick neuroscience tour
        • Lecture3.14
          24. The state cycle
        • Lecture3.15
          25. Beating Procrastination: 2 minutes ways to buzz
        • Lecture3.16
          26. Living the BE-DO-HAVE
        • Lecture3.17
          27. Understanding yourself to understand others –personality profiling
      • Thriving with others 25

        • Lecture4.1
          28. Volunteering, corporate social responsibility (CSR), events and activities.
        • Lecture4.2
          29. Business Networking: Giving and receiving 40 min
        • Lecture4.3
          30. Introverted – Extroverted Networking tips
        • Lecture4.4
          31. Telephone skills & Etiquette
        • Lecture4.5
          32. Developing a winning Sales Pitch
        • Lecture4.6
          33. Increase your Customer Retention rate
        • Lecture4.7
          34. Relationship Selling
        • Lecture4.8
          35. 5 steps sales funnel
        • Lecture4.9
          36. Upselling – cross-selling Do’s and Don’ts
        • Lecture4.10
          37. Objection handling & Negotiating
        • Lecture4.11
          38. Closing the sales
        • Lecture4.12
          39. Feedback Versus Complaint
        • Lecture4.13
          40. Dealing with unhappy customers
        • Lecture4.14
          41. NLP techniques for Rapport building
        • Lecture4.15
          42. Improving Communication Skills, 1st impressions
        • Lecture4.16
          43. Identifying your customers’ needs
        • Lecture4.17
          44. Effective questioning and mindful listening
        • Lecture4.18
          45. Working on Verbal and Non-verbal communications
        • Lecture4.19
          46. The art of co-operation, cause and resentment
        • Lecture4.20
          47. Perception isn’t reality
        • Lecture4.21
          48. Who are our customers
        • Lecture4.22
          49. 5 drivers to customer satisfactions
        • Lecture4.23
          50. Creating value and Adding value
        • Lecture4.24
          51. Customer Journey Versus Customer Experience
        • Lecture4.25
          52. Beyond customer service, exceeding expectations
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