Thriving in your culture 4
- 1. Vision, mission and purpose, Story TellingLecture1.1
- 2. Defining your own values 40 minLecture1.2
- 3. Living and breathing your brand, Being a Brand AmbassadorLecture1.3
- 4. Celebrating successLecture1.4
Thriving in your Environment 6
- 5. How does your environment affect youLecture2.1
- 6. Using your 5 senses to create harmony around you 35 minLecture2.2
- 7. Organising your desk and your desk drawsLecture2.3
- 10. Your wellbeing is essentialLecture2.4
- 9. Clutter clearing why and how?Lecture2.5
- Create a feel good workplace, you never get a second chance to make a great first impressionLecture2.6
Thriving in yourself 17
- 11. Mental health – Boosting Mental resilienceLecture3.1
- 12. Emotional Health: Developing Emotional Intelligence 30 minLecture3.2
- 13. Motivation – Extrinsic & IntrinsicLecture3.3
- 14. Creating a better work life balanceLecture3.4
- 15. Physical health – exercise, good health careLecture3.5
- 16. Conscious Healthy eatingLecture3.6
- 17. Maintaining pick performances through mindfulnessLecture3.7
- 18. Creating daily habits to improve your performancesLecture3.8
- 19. SMART Goal SettingsLecture3.9
- 20. Creating a Vision board, visualisationLecture3.10
- 21. Creating anchors and removing blocksLecture3.11
- 22. Imposter syndromeLecture3.12
- 23. Our brain, quick neuroscience tourLecture3.13
- 24. The state cycleLecture3.14
- 25. Beating Procrastination: 2 minutes ways to buzzLecture3.15
- 26. Living the BE-DO-HAVELecture3.16
- 27. Understanding yourself to understand others –personality profilingLecture3.17
Thriving with others 25
- 28. Volunteering, corporate social responsibility (CSR), events and activities.Lecture4.1
- 29. Business Networking: Giving and receiving 40 minLecture4.2
- 30. Introverted – Extroverted Networking tipsLecture4.3
- 31. Telephone skills & EtiquetteLecture4.4
- 32. Developing a winning Sales PitchLecture4.5
- 33. Increase your Customer Retention rateLecture4.6
- 34. Relationship SellingLecture4.7
- 35. 5 steps sales funnelLecture4.8
- 36. Upselling – cross-selling Do’s and Don’tsLecture4.9
- 37. Objection handling & NegotiatingLecture4.10
- 38. Closing the salesLecture4.11
- 39. Feedback Versus ComplaintLecture4.12
- 40. Dealing with unhappy customersLecture4.13
- 41. NLP techniques for Rapport buildingLecture4.14
- 42. Improving Communication Skills, 1st impressionsLecture4.15
- 43. Identifying your customers’ needsLecture4.16
- 44. Effective questioning and mindful listeningLecture4.17
- 45. Working on Verbal and Non-verbal communicationsLecture4.18
- 46. The art of co-operation, cause and resentmentLecture4.19
- 47. Perception isn’t realityLecture4.20
- 48. Who are our customersLecture4.21
- 49. 5 drivers to customer satisfactionsLecture4.22
- 50. Creating value and Adding valueLecture4.23
- 51. Customer Journey Versus Customer ExperienceLecture4.24
- 52. Beyond customer service, exceeding expectationsLecture4.25
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