BECOME FULLY ACXS™ ACCREDITED :
A new customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining a lasting advantage in their industry. Now available online, on demand, on your terms.
WHY THE ACXS:
This exclusive program gives you a globally recognised certification accredited by The Academy of Customer Experience and BP Group.
The training was created by the UK’s #1 CX influencer, James Dodkins, more familiarly known in the industry as ‘The Customer Experience Rockstar’ who has sent his career not just understanding what the best companies in the world do to deliver disruptive CX but how they think in order to create disruptive CX.
The ACXS training is very quickly growing in popularity and is starting to rival the CX certification mainstays in the market
The ACXS teaches you practical hands on tools and techniques that you can implement right away
The online training allows you to take the training at your own pace on your computer, laptop, phone or tablet.
You will receive the ACXS Certification of accreditation at the end of your training programme and logo to use in your CV if you want.
The program has been carefully designed to ensure that each day delivers distinct learning, building from one day to the next.
Throughout the training we will immerse you into a case study, where you will become part of Amazon’s new ‘CX Innovation Team’ and will learn tools and techniques that will help solve CX problems and capitalise on CX opportunities.
The format of the training is learn-apply-learn-apply, so you learn a concept AND understand and internalise a philosophy.
Understand who your customers are and how you can connect with them at a deeper level. Look at your business from the ‘outside-In’ and understand your customers’ true needs.
Return On Experience Investment (ROXI)
Customer Centric Category Matrix
Successful Customer Outcome Canvas
Take the experience and improve it to deliver customer needs and Successful Experience Outcomes. Learn how to make experiences unique and memorable.
Current State Journey Map
Current State CX6 Score
Needs Delivery Formula
Idea Evaluation & Choice
New Experience Value Proposition
Ideal Journey Creation
Future State Journey Map
Learn how to embed your improvement efforts and CX improvement programme into your organisation and how to create and strengthen CX relationships, and then create a presentation to showcase your solution.