Learn techniques to confidently speak to an unhappy customer and turn a challenging situation into a positive experience and turn those unhappy customers into raving fans.
You will receive the BQB Certification of attendance at the end of your training programme and logo to use in your CV if you want.
WHAT WILL YOU GET?
- Instant Access
- Lifetime Access
- 30mins Videos
- Downloadable templates
- Free access to the Private Facebook group ‘Caring Service Culture Movement’
- Work at your own pace in your own space
- Practical exercises to be completed at the end of each modules
- Practical learning experience with live project work and examples.
- Receive a FREE copy of Thriving by Caring E-Book
- Support & updates
WHO IS IT FOR?
- Suitable for all front facing and back office employees
- Employee and Middle-Management
- All industries from retail to public services
- Lectures 3
- Quizzes 0
- Duration 30 minutes
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Yes