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Who are our customers 3
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Lecture1.1
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Lecture1.2
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Lecture1.3
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Improving Communication Skills 3
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Lecture2.1
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Lecture2.2
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Lecture2.3
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Understand yourself to understand others 3
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Lecture3.1
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Lecture3.2
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Lecture3.3
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The Importance of Rapport Building 3
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Lecture4.1
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Lecture4.2
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Lecture4.3
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Creating and adding value 3
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Lecture5.1
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Lecture5.2
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Lecture5.3
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Developing an exceptional customer experience 3
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Lecture6.1
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Lecture6.2
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Lecture6.3
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A sale without a sale 3
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Lecture7.1
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Lecture7.2
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Lecture7.3
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Complaint handling 3
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Lecture8.1
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Lecture8.2
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Lecture8.3
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Objection handling and closing the deal 3
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Lecture9.1
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Lecture9.2
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Lecture9.3
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Why Self-Confidence matters in customer service 3
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Lecture10.1
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Lecture10.2
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Lecture10.3
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Increase your Customer Retention rate 3
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Lecture11.1
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Lecture11.2
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Lecture11.3
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Nurturing a caring service culture 3
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Lecture12.1
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Lecture12.2
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Lecture12.3
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