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    • Home
    • Online Courses
      • Certified NLP Practitioner
      • Boost your Social Media Skills Training
      • Mystery Shopping DIY Course
      • Thriving at Work Experts’ Interviews
      • CARE Framework
      • 52 weeks CX Shot
      • Customer Service Training
      • Small Biz CX Training
    • Onsite Courses
      • CX Workshops
      • CX Programmes
      • CXInstitute Jersey
      • CXInstitute Slovenia
    • ECX B-Hive
    • About Us
    • Contact
    • RegisterLogin
    • Cart

      0
      • GET STARTED

      Customer Service Training

      So much energy and engagement from the instructors, well laid out, lots of exercises and explanations.
      Online CoursesCustomer Service Training Online CourseCustomer Service Training
      • Who are our customers 3

        • Lecture1.1
          Intro
        • Lecture1.2
          Who are our customers 40 min
        • Lecture1.3
          Downloadable Templates
      • Improving Communication Skills 3

        • Lecture2.1
          Intro
        • Lecture2.2
          Improving communication skills 35 min
        • Lecture2.3
          Downloadable Templates
      • Understand yourself to understand others 3

        • Lecture3.1
          Intro
        • Lecture3.2
          Understand yourself to understand others 30 min
        • Lecture3.3
          Downloadable Templates
      • The Importance of Rapport Building 3

        • Lecture4.1
          Intro
        • Lecture4.2
          The importance of rapport building 40 min
        • Lecture4.3
          Downloadable Templates
      • Creating and adding value 3

        • Lecture5.1
          Intro
        • Lecture5.2
          Creating and adding value 26 min
        • Lecture5.3
          Downloadable Templates
      • Developing an exceptional customer experience 3

        • Lecture6.1
          Intro
        • Lecture6.2
          Developing an exceptional customer experience 32 min
        • Lecture6.3
          Downloadable Templates
      • A sale without a sale 3

        • Lecture7.1
          Intro
        • Lecture7.2
          A sale without a sale 30 min
        • Lecture7.3
          Downloadable Templates
      • Complaint handling 3

        • Lecture8.1
          Intro
        • Lecture8.2
          Complaint handling 30 min
        • Lecture8.3
          Downloadable Templates
      • Objection handling and closing the deal 3

        • Lecture9.1
          Intro
        • Lecture9.2
          Objection handling and closing the deal 30 min
        • Lecture9.3
          Downloadable Templates
      • Why Self-Confidence matters in customer service 3

        • Lecture10.1
          Intro
        • Lecture10.2
          Why Self-Confidence matters in customer service 40 min
        • Lecture10.3
          Downloadable Templates
      • Increase your Customer Retention rate 3

        • Lecture11.1
          Intro
        • Lecture11.2
          Increase your Customer Retention rate 25 min
        • Lecture11.3
          Downloadable Templates
      • Nurturing a caring service culture 3

        • Lecture12.1
          Intro
        • Lecture12.2
          Nurturing a caring service culture 40 min
        • Lecture12.3
          Downloadable Templates
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