Who are our customers 3
- IntroLecture1.1
- Who are our customers 40 minLecture1.2
- Downloadable TemplatesLecture1.3
Improving Communication Skills 3
- IntroLecture2.1
- Improving communication skills 35 minLecture2.2
- Downloadable TemplatesLecture2.3
Understand yourself to understand others 3
- IntroLecture3.1
- Understand yourself to understand others 30 minLecture3.2
- Downloadable TemplatesLecture3.3
The Importance of Rapport Building 3
- IntroLecture4.1
- The importance of rapport building 40 minLecture4.2
- Downloadable TemplatesLecture4.3
Creating and adding value 3
- IntroLecture5.1
- Creating and adding value 26 minLecture5.2
- Downloadable TemplatesLecture5.3
Developing an exceptional customer experience 3
- IntroLecture6.1
- Developing an exceptional customer experience 32 minLecture6.2
- Downloadable TemplatesLecture6.3
A sale without a sale 3
- IntroLecture7.1
- A sale without a sale 30 minLecture7.2
- Downloadable TemplatesLecture7.3
Complaint handling 3
- IntroLecture8.1
- Complaint handling 30 minLecture8.2
- Downloadable TemplatesLecture8.3
Objection handling and closing the deal 3
- IntroLecture9.1
- Objection handling and closing the deal 30 minLecture9.2
- Downloadable TemplatesLecture9.3
Why Self-Confidence matters in customer service 3
- IntroLecture10.1
- Why Self-Confidence matters in customer service 40 minLecture10.2
- Downloadable TemplatesLecture10.3
Increase your Customer Retention rate 3
- IntroLecture11.1
- Increase your Customer Retention rate 25 minLecture11.2
- Downloadable TemplatesLecture11.3
Nurturing a caring service culture 3
- IntroLecture12.1
- Nurturing a caring service culture 40 minLecture12.2
- Downloadable TemplatesLecture12.3
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