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Who are our customers 3
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IntroLecture1.1
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Who are our customersLecture1.2
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Downloadable TemplatesLecture1.3
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Improving Communication Skills 3
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IntroLecture2.1
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Improving communication skillsLecture2.235 min
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Downloadable TemplatesLecture2.3
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Understand yourself to understand others 3
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IntroLecture3.1
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Understand yourself to understand othersLecture3.230 min
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Downloadable TemplatesLecture3.3
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The Importance of Rapport Building 3
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IntroLecture4.1
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The importance of rapport buildingLecture4.240 min
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Downloadable TemplatesLecture4.3
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Creating and adding value 3
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IntroLecture5.1
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Creating and adding valueLecture5.226 min
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Downloadable TemplatesLecture5.3
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Developing an exceptional customer experience 3
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IntroLecture6.1
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Developing an exceptional customer experienceLecture6.232 min
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Downloadable TemplatesLecture6.3
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A sale without a sale 3
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IntroLecture7.1
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A sale without a saleLecture7.230 min
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Downloadable TemplatesLecture7.3
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Complaint handling 3
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IntroLecture8.1
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Complaint handlingLecture8.230 min
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Downloadable TemplatesLecture8.3
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Objection handling and closing the deal 3
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IntroLecture9.1
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Objection handling and closing the dealLecture9.230 min
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Downloadable TemplatesLecture9.3
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Why Self-Confidence matters in customer service 3
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IntroLecture10.1
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Why Self-Confidence matters in customer serviceLecture10.240 min
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Downloadable TemplatesLecture10.3
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Increase your Customer Retention rate 3
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IntroLecture11.1
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Increase your Customer Retention rateLecture11.225 min
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Downloadable TemplatesLecture11.3
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Nurturing a caring service culture 3
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IntroLecture12.1
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Nurturing a caring service cultureLecture12.240 min
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Downloadable TemplatesLecture12.3
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Who are our customers
Who are our customers…
Being able to identify our customers’ behaviour, read their body language and engage with them at the appropriate time. Perception isn’t reality, and understand the value of our customers.