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Who are our customers 3
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Lecture1.1
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Lecture1.2
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Lecture1.3
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Improving Communication Skills 3
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Lecture2.1
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Lecture2.2
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Lecture2.3
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Understand yourself to understand others 3
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Lecture3.1
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Lecture3.2
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Lecture3.3
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The Importance of Rapport Building 3
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Lecture4.1
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Lecture4.2
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Lecture4.3
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Creating and adding value 3
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Lecture5.1
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Lecture5.2
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Lecture5.3
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Developing an exceptional customer experience 3
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Lecture6.1
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Lecture6.2
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Lecture6.3
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A sale without a sale 3
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Lecture7.1
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Lecture7.2
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Lecture7.3
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Complaint handling 3
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Lecture8.1
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Lecture8.2
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Lecture8.3
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Objection handling and closing the deal 3
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Lecture9.1
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Lecture9.2
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Lecture9.3
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Why Self-Confidence matters in customer service 3
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Lecture10.1
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Lecture10.2
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Lecture10.3
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Increase your Customer Retention rate 3
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Lecture11.1
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Lecture11.2
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Lecture11.3
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Nurturing a caring service culture 3
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Lecture12.1
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Lecture12.2
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Lecture12.3
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Who are our customers
Who are our customers…
Being able to identify our customers’ behaviour, read their body language and engage with them at the appropriate time. Perception isn’t reality, and understand the value of our customers.
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