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Who are our customers 3
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IntroLecture1.1
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Who are our customers 40 minLecture1.2
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Downloadable TemplatesLecture1.3
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Improving Communication Skills 3
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IntroLecture2.1
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Improving communication skills 35 minLecture2.2
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Downloadable TemplatesLecture2.3
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Understand yourself to understand others 3
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IntroLecture3.1
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Understand yourself to understand others 30 minLecture3.2
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Downloadable TemplatesLecture3.3
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The Importance of Rapport Building 3
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IntroLecture4.1
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The importance of rapport building 40 minLecture4.2
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Downloadable TemplatesLecture4.3
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Creating and adding value 3
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IntroLecture5.1
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Creating and adding value 26 minLecture5.2
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Downloadable TemplatesLecture5.3
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Developing an exceptional customer experience 3
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IntroLecture6.1
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Developing an exceptional customer experience 32 minLecture6.2
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Downloadable TemplatesLecture6.3
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A sale without a sale 3
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IntroLecture7.1
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A sale without a sale 30 minLecture7.2
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Downloadable TemplatesLecture7.3
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Complaint handling 3
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IntroLecture8.1
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Complaint handling 30 minLecture8.2
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Downloadable TemplatesLecture8.3
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Objection handling and closing the deal 3
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IntroLecture9.1
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Objection handling and closing the deal 30 minLecture9.2
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Downloadable TemplatesLecture9.3
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Why Self-Confidence matters in customer service 3
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IntroLecture10.1
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Why Self-Confidence matters in customer service 40 minLecture10.2
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Downloadable TemplatesLecture10.3
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Increase your Customer Retention rate 3
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IntroLecture11.1
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Increase your Customer Retention rate 25 minLecture11.2
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Downloadable TemplatesLecture11.3
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Nurturing a caring service culture 3
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IntroLecture12.1
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Nurturing a caring service culture 40 minLecture12.2
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Downloadable TemplatesLecture12.3
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Who are our customers
Who are our customers…
Being able to identify our customers’ behaviour, read their body language and engage with them at the appropriate time. Perception isn’t reality, and understand the value of our customers.
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Intro