Measuring customer service tells a business what level of service they are delivering. It highlights what is excellent and pinpoints areas where improvements could be made within a business, so they can differentiate themselves and stand out from the competition. Most importantly it gives feedback on the overall customer experience.
Having ran my own Mystery Shopping company for over a decade, I know what it takes to be an great Mystery Shopper and want to help you become effective and loved by Mystery Shopping companies, so:
- Are you reliable, dependable and trustworthy?
- Do you love customer service?
- Do you have an eye for details?
- Do you want to make some money whilst helping your local businesses deliver exceptional Customer Experiences??
Being a Mystery Shopper is flexible and fits in around your life, work and family and a great way to make extra income. Your visits and reports will help businesses around the world to improve their service delivery, including Tourist attractions, Retail, Telecommunications, Hospitality, Call Centres, Online and offline businesses, any business could benefit from it!
Let me take you through the steps to become a Mystery Shopper and earn addition income whilst shopping and doing something good for your local economy!
WHAT YOU WILL LEARN FROM THIS TRAINING?
This online training is a short introduction to what is Mystery Shopping and how can you become a Mystery Shopper, you will learn:
- Understand what is Mystery Shopping
- Why become a Mystery Shopper
- The steps to be an effective shopper
- Be loved by Mystery Shopping Companies
You will receive the BQB Certification of attendance at the end of your training programme and logo to use in your CV if you want.
WHAT WILL YOU GET?
- Instant Access
- Lifetime Access
- 35mins Videos
- Downloadable templates
- Work at your own pace in your own space
- Practical exercises to be completed at the end of each modules
- Practical learning experience with live project work and examples.
- Order a FREE copy of The Secret Diary of a Mystery Shopper
- Support & updates
WHO IS IT FOR?
- Suitable for all front facing and back office employees
- Employee and Middle-Management
- All industries from retail to public services
Being a proud Member of the Mystery Shopping Professional Association for the last decade, I promise that everything I share will follow their standards and ethical conduct.
- Lectures 3
- Quizzes 0
- Duration 30 minutes
- Skill level All levels
- Language English
- Students 0
- Assessments Yes