Develop & roll out your own Mystery Shopping programme!
Imagine delivering exceptional customer experiences, not once, not twice but every time your customers come through your doors!
Imagine being able to improve your service delivery, your profit and increase your customer loyalty!
This is, ‘you can’t manage what you don’t measure.’ Peter Drucker, if you don’t get feedback, or know what is not going right, how can you improve? That’s what Mystery Shopping will help you to do…
Mystery Shopping to evaluate and measure your current level of customer service, it tells you where you are now and how you can differentiate yourself and stand out from the competition. This important benchmark helps you to set your strategy going forward.
I setup my Mystery Shopping company in 2009, The Busy Queen Bee, I saw a gap in the Jersey market and decided to take the leap of faith, having been in the receiving end of Mystery Shopping for so many years, I wanted to help businesses to thrive by measuring and improving their customer service. I learned so much over the years, working with businesses from all type of industry, I learnt what works and what doesn’t!
I also know that a lot of the small businesses couldn’t really afford to use my services and this is why I am doing this online course, so ALL businesses can benefit from the results of a Mystery Shopping Programme. Following my step by step method, you can see the change in your business.
There are 5 modules to follow:
- Introduction to the course
- What is Mystery Shopping
- Setting up a programme and questionnaire design
- Training your shoppers
- Analysing and taking action
Mystery shopping is the key to keep companies informed and can identify improvements or any necessary changes required for a more positive customer experience.
we are delighted with the Mystery Shopping programme that Claire Boscq-Scott delivers for us. Through the last 4 years, Claire and her team have delivered some excellent results, the monthly visits are very motivational for the staff, we have put in place a programme of reward at the end of each month to encourage the whole to provide excellent customer service at all time. The whole process has taken us to the level and even helped, I beliive, towards winning the 2012 Jersey Enterprise Award.
Stephen Clip, Owner, The Inn Hotel, Jersey.
You will receive the BQB Certification of attendance at the end of your training programme and logo to use in your company.
WHAT WILL YOU GET?
- Instant Access
- Lifetime Access
- 13 x Videos
- Downloadable templates
- Free access to my Private Facebook group
- Work at your own pace in your own space
- Practical exercises to be completed at the end of each modules
- Practical learning experience with live project work and examples.
- Receive a FREE copy of Thriving by Caring E-Book
- Support & updates
WHO IS IT FOR?
- Suitable for Small-Medium Business owners
- Branch Managers
- All industries from retail to public services
If you don’t think this training course doesn’t exceed your expectations and doesn’t bring you the valued you would have hoped, no question about it, I will refund you the whole course in full…
- Lectures 13
- Quizzes 0
- Skill level All levels
- Language English
- Students 0
- Certificate Yes
- Assessments Yes
What is Mystery Shopping 3
Setting up your Mystery Shopping Programme 3
Training your Mystery Shoppers 3
Analysing your results and taking action 3