Overview
COURSE DESCRIPTION
Running a profitable retail business is a commitment which goes far beyond the fun of the buy and the buzz of the sale: here are the steps to do it…
Having worked for over 25 years in the service industry around the world and running my own small business for 8 years. I truly believe that we must put our employees and customers in the heart of everything we do, if we want to survive in today’s value-minded, aggressively-discounted, convenient-focused market. As a business owner, a branch or department manager you MUST reappraise how to compete and how to do things differently, by delivering exceptional customer experience, by affecting your customers’ behaviors, thoughts and emotions every time your customers walk through your doors.
I want to empower you to thrive in your business by bringing a more caring energy; by supporting, and igniting your employees, by nurturing and developing your customers’ loyalty, and not only creating a real service culture but ultimately increasing your bottom line.
This Small Biz online training course includes 10 modules, based on my book “Thrive with the hive” These modules ARE the 10 steps to follow to deliver exceptional customer service, in order for your customers to love you, to buy from you, to return to you and recommend you to the others.
I am on mission to help as many businesses as I can to Thrive, there you are now getting access to this incredible course, NORMAL PRICE: $550 – BUY TODAY, ONLY $198 YES, THAT’S RIGHT… that’s only less than $20 per module!
CERTIFICATION
You will receive the BQB Certification of attendance at the end of your training programme.
WHAT WILL YOU GET?
- Instant Access
- Lifetime Access
- 10 Buzzing Modules
- 6 hours of Videos
- Over 25 downloadable templates, excel documents, cheat sheets worth $3,000
- FREE access to the Private Facebook group ‘Caring Service Culture Movement’
- FREE Support & updates
- Work at your own pace in your own space
- Practical exercises to be completed at the end of each modules
- Practical learning experience with live project work and examples.
- FREE copy of Thriving by Caring E-Book
WHO IS THIS COURSE FOR?
- Small Business Owners
- Branch Managers
- Self-Employed
- Head of Departments
- All industries from retail to public services
- Small to Medium organisations
Course Features
- Lectures 30
- Quizzes 0
- Duration 20 hours
- Skill level Advance
- Language English
- Students 259
- Certificate Yes
- Assessments Yes
Curriculum
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Assess
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Develop
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Train
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Measure
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Act
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Feedback
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Consistency
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Value
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Loyalty
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Service Culture
Instructor
