Want to improve your service delivery?

Take on those 12 modules and see your confidence grow helping your customers

I want the tools for delivering exceptional customer service NOW...

WE'VE OUT-LINED EVERYTHING YOU NEED TO KNOW ABOUT DELIVERING EXCEPTIONAL CUSTOMER SERVICE IN THESE 12 MODULES

Module1
Who are our customers

Being able to identify our customers’ behaviour, read their body language and engage with them at the appropriate time. Perception isn’t reality, and understand the value of our customers.

 

Module2
Improving Communication Skills

Developing effective communication is a skill and can improve your rapport with your customers and team members. Learning the basics of questioning and actively listening will go a long way to improve your service delivery.

 

Module3
Team work understand yourself to understand others

Developing a better understanding of yourself will also improve your capacity to better understand the thoughts and feelings of other people and how emotions drive human behaviour.

Module4
The importance of Rapport building

Relationship is everything if you can build very quickly a good rapport with your customers you will be able to gain their trust and loyalty. Learn NLP techniques to help you do just that.

Module5
Creating value and Adding value

When talking about value, people always think about money, but value and price are not the same thing, let’s focus on what is of value in the eyes of the customers then add extra value for them and exceed their expectations.

Module6
Developing an exceptional customer experience

What is your EX & CX Promise, what are you trying to achieve and how can you develop standards to create exceptional experiences to your customers consistently, every time they walk through your door.

Module7
A Sale without a sale

We all hate the hard pushy sales assistants, so let’s learn the ‘caring sales funnel’ approach with how to up-sell and cross-sell to increase your customers’ shopping basket.  Every day you are delivering a sales pitch, whether you know or not, let’s identify and define what constitutes a good pitch and prepare you to presenting in the right style.

Module8
Complaint handling

Learn techniques to confidently speak to an unhappy customer and turn the situation into a positive experience and turn those unhappy customers into raving fans.

Module9
Objection handling & closing the sales

Develop effective ways to pro-actively encourage you to close the deal and learn valuable insight on handling objections effectively.

Module10
Why self-Confidence matters in customer service

Self-confidence is important because it is inextricably tied to competence. Let’s develop this aspect in you so your customers know that you have the requisite skills and abilities to complete their transaction or resolve their issue.

 

Module11
Increase your Customer Retention rate

A 5% increase in customer retention can increase a company’s profitability by 75%, let’s take a look at how to increase customer retention rate to sustain exponential business growth.

Module12
Nurturing a Caring service culture

Create a culture where your vision can become reality, and drive everything in your business with a care focus. Learn the principles to nurture a caring service culture at all levels to enable you to have a healthy, happy workforce who know that working together for the higher mission of the business is the key to success, increased profit and growth.

Who is this Customer Service Training for?

These training sessions are designed for anyone who wants to improve their service delivery, feel more confident to give their customers an memorable experience:
- Starting a new job?
- Want self-development?
- Moving career to a customer facing environment?

We all want to improve, progress and develop ourselves, taking the first steps to develop your own skills is instrumental to enable you to grow and begin to move towards a long-term customer-facing career.

Let us give you the tools you need to deliver exceptional customer service.

BOOK YOUR COURSE NOW!

ONE MODULE ONLY
SALES PRICE $35
ONE-OFF PAYMENT

NORMAL PRICE $55 – SALES PRICE $35

INSTANT ACCESS TO YOUR CUSTOMER SERVICE TRAINING ONLINE COURSE

Start your Customer Service with me and to help you begin the course, you will also be getting:

  • Instant Access
  • Lifetime Access
  • 1 Buzzing Module
  • 40 mins Videos
  • Downloadable templates and cheatsheets
  • Support & updates

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE COURSE NOW
12 MODULES FOR THE PRICE OF 10
SALES PRICE $350
ONE-OFF PAYMENT

ONE OFF OFFER ONLY VALID UNTIL 30TH JULY 50% DISCOUNT OFF THE SALES PRICE…

NOW $175 CLICK ON THE LINK BELOW




 

NORMAL PRICE $420 – SALES PRICE $350

INSTANT ACCESS TO YOUR 12 CUSTOMER SERVICE TRAINING ONLINE COURSES

Start your Customer Service with me and to help you begin the course, you will Be getting:

  • Instant Access
  • Lifetime Access
  • 12 Buzzing Modules
  • 6 hours of Videos
  • Downloadable templates and cheatsheets
  • Support & updates

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE 12 MODULES NOW
12 MODULES PLUS ONE-TO-ONE COACHING
SALES PRICE $950
ONE-OFF PAYMENT

INSTANT ACCESS TO YOUR 12 CUSTOMER SERVICE TRAINING ONLINE COURSES PLUS WORK WITH ME, CLAIRE BOSCQ-SCOTT, ON ONE-TO-ONE BASIS FOR 4 HOURS.

Start your Customer Service with me and to help you begin the course, you will be getting:

  • Instant Access
  • Lifetime Access
  • 12 Buzzing Modules
  • 6 hours of Videos
  • Downloadable templates and cheatsheets
  • Support & updates
  • 4 hours one-to-one coaching

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE 12 MODULES NOW PLUS THE CHANCE TO WORK PRIVATELY WITH CLAIRE

DON'T TAKE OUR WORD FOR IT, SEE WHAT OTHER EMPLOYEES HAVE TO SAY!

Claire has so much energy, it's contagious, she has really explained the modules in a simple way and I feel ready to deliver better service!

I really enjoyed the courses, especially the Rapport Building and Self-Confidence one, it has really given me some ideas how I can create relationships with my customers and be more confident especially when dealing with unhappy customers.

I WANT TO FOLLOW THE STEPS TO STARTUP SUCCESS

ONE MODULE ONLY
SALES PRICE $35
ONE-OFF PAYMENT

NORMAL PRICE $55 – SALES PRICE $35

INSTANT ACCESS TO YOUR CUSTOMER SERVICE TRAINING ONLINE COURSE

Start your Customer Service with me and to help you begin the course, you will also be getting:

  • Instant Access
  • Lifetime Access
  • 1 Buzzing Module
  • 40 mins Videos
  • Downloadable templates and cheatsheets
  • Support & updates

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE COURSE NOW
12 MODULES FOR THE PRICE OF 10
SALES PRICE $350
ONE-OFF PAYMENT

ONE OFF OFFER ONLY VALID UNTIL 30TH JULY 50% DISCOUNT OFF THE SALES PRICE…

NOW $175 CLICK ON THE LINK BELOW




 

NORMAL PRICE $420 – SALES PRICE $350

INSTANT ACCESS TO YOUR 12 CUSTOMER SERVICE TRAINING ONLINE COURSES

Start your Customer Service with me and to help you begin the course, you will Be getting:

  • Instant Access
  • Lifetime Access
  • 12 Buzzing Modules
  • 6 hours of Videos
  • Downloadable templates and cheatsheets
  • Support & updates

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE 12 MODULES NOW
12 MODULES PLUS ONE-TO-ONE COACHING
SALES PRICE $950
ONE-OFF PAYMENT

INSTANT ACCESS TO YOUR 12 CUSTOMER SERVICE TRAINING ONLINE COURSES PLUS WORK WITH ME, CLAIRE BOSCQ-SCOTT, ON ONE-TO-ONE BASIS FOR 4 HOURS.

Start your Customer Service with me and to help you begin the course, you will be getting:

  • Instant Access
  • Lifetime Access
  • 12 Buzzing Modules
  • 6 hours of Videos
  • Downloadable templates and cheatsheets
  • Support & updates
  • 4 hours one-to-one coaching

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to give the tools to deliver exceptional customer and to see your confidence build and your customer loyalty increase?

YES I AM, CLICK HERE TO BUY THE 12 MODULES NOW PLUS THE CHANCE TO WORK PRIVATELY WITH CLAIRE
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