Mumbai, are you ready to deliver Exceptional Customer Experience?

Caring for your employees so they can care for your customers

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TRANSFORM - CARE - ENTHUSE

LOCATION

We will come and train your employees on site, saving you time and money.

MEET OUR MUMBAI TRAINERS

customer-experience-trainer-mumbaiRupali has more than 15 years of work experience and has trained more than 5500 people from diverse backgrounds on Image Management in India as well as Malaysia through employee branding, corporate training, one on one consultation, group coaching, and open workshops.
Her training covers diverse group of businesses including Retail, Banking, Entertainment, Finance, Hospitality, IT, Aviation, Education, Start ups, CSR activities. She has guided top companies, corporate executives, managers, professionals, and students.

 

OUR PROGRAMMES?

Our Customer Service training sessions are designed to work hand in hand with the rest of our service Management service. The underlying purpose is to improve customer satisfaction, employees’ confidence and promote growth.

Maximum 15 attendees per session for maximum engagement.

An interacting hour training session with insightful and engaging content and inspiring trainers.

  1. Select your modules

You can select which module is important to you currently, and we will bespoke the workshop to your exact needs.

One hour session COST: INR 30,000

      2. Full day or 2 days training

We can also run 1/2 day, a full day or 2 days workshop and run the 12 modules altogether.

One day training COST: INR 130,000

Two days training COST: INR 240,000

    3. 3 hours workshop

If you just want to give a kick start to your team with a good overall Customer Service refresher, our 3 hours workshop is your best solution and includes:

  • Understanding your Customers  expectations and how to exceeding them
  • Understanding your customer journey
  • A sale without a sale
  • Learning simple but effective selling techniques
  • Developing the art of communication
  • Dealing with unhappy customers

COST: INR 75,000

 

To discuss your Customer Service Training needs CONTACT AARTI DASMUNSHI:

bqbmumbai@thebusyqueenbee.com

or mobile: + 91 998 780 8078

 

DOWNLOAD YOUR CUSTOMER SERVICE TRAINING FLYERcustomer-service-training-mumbai

 

WE'VE OUTLINED ALL THE AVAILABLE PROGRAMMES TO HELP YOU DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE

Module1
CUSTOMER SERVICE PROGRAMME

Customer Service by Caring 12 weeks’ programme will be helping employees to put the customers in the middle of everything they do, understand their needs so they can deliver exceptional customer experience consistently.

1. Who are our customers

Being able to identify our customers’ behaviour, read their body language and engage with them at the appropriate time. Perception isn’t reality, and understand the value of our customers.

 

2. Improving Communication Skills

Developing effective communication is a skill and can improve your rapport with your customers and team members. Learning the basics of questioning and actively listening will go a long way to improve your service delivery.

 

3. Team work understand yourself to understand others

Developing a better understanding of yourself will also improve your capacity to better understand the thoughts and feelings of other people and how emotions drive human behaviour.

 

4. The importance of Rapport building

Relationship is everything if you can build very quickly a good rapport with your customers you will be able to gain their trust and loyalty. Learn NLP techniques to help you just do that.

 

5. Creating value and Adding value

When talking about value, people always think about money, but value and price are not the same thing, let’s focus on what is of value in the eyes of the customers then add extra value for them and exceed their expectations.

 

6. Developing and delivering an exceptional experience

What is your mission, what are you trying to achieve and how can you develop some standard to create an exceptional experience to your customers consistently, every time they walk through your door.

 

7. A Sale without a sale

We all hate the hard pushy sales assistants, so let’s learn the ‘caring sales funnel’ approach with how to upsell and cross-sell to increase your customers’ shopping basket.  Every day you are delivering a sales pitch, whether you know or not, let’s identify and define what constitute a good pitch and prepare you to presenting in the right style.

 

8. Complaint handling

Learn techniques to confidently speak to an unhappy customer and turn the situation into a positive experience and a raving fan.

 

9. Objection handling & closing the sales

Develop effective ways to pro-actively encourage you to close the deal and learn valuable insight on handling objections effectively.

 

10. Why self-Confidence matters in customer service

Self-confidence is important because it is inextricably tied to competence. Let’s develop this aspect in you so your customers know that you have the requisite skills and abilities to complete their transaction or resolve their issue.

 

11. Leading and guiding your team

Leaders who give power to others can be very influential and motivating. When leaders use their power to help others accomplish great things, people often want to work very hard for them. Learn how to inspire and guide your team so they can give you their best performances.

 

12. Nurturing a Caring service culture

Create a culture where your vision can become reality, and drive everything in your business with a care focus. Learn the ten principles to nurture a caring service culture at all levels to enable you to have a healthy, happy workforce who know that working together for the higher mission of the business is the key to success, increase profit and growth.

CUSTOMER SERVICE PROGRAMME
INR 30,000
ONE HOUR SESSION
  • 1 hour session
  • Training materials
  • a Free copy of The Busy Queen Bee E-Book Thriving By Caring

 

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