CHOOSE TO THRIVE IN YOUR WORKPLACE WITH OUR CX WORKSHOPS

Here are a selection of 1/2 days and full days CX workshop to help you feel happier in yourself, in your environment and the skills to deliver exceptional customer experiences.

Stop Leading, Start Caring !

This is a workshop specifically designed for leaders, managers and executives in your organisation.

Choose 1/2 day, full day or 2 days workshop options. This workshop is more about the business culture and how your leaders can create more harmony in your organisation, increase employees’ engagement and customer loyalty.

  • Creating your Value – Vision – Story – Passion statement
  • Creating your EX & CX promise
  • Living and breathing your brand by aligning your team to your Vision
  • Nurturing a Caring service culture
  • 10 principles to be ‘Being a Caring Leader’
  • Creating a happy and healthy workplaces and see your profit grow
  • Why Wellbeing at Work will increase your employee performances
  • Welcoming feedback why and how
  • Measuring to manage

Stop Serving, Start Caring !

This is a workshop specifically designed for employees in your organisation.

Choose 1/2 day, full day or 2 days workshop options. This workshop is an overview of what good customer service should look like and the sales cycle. Including the following topics:

  • Who are our customers
  • Customer Personna and segmentation
  • Increasing Customer Retention rate
  • A Sale without a Sale
  • Creating Value and Adding Value
  • Objection handling and closing the sales
  • Complaint Handling
  • Understanding the Before, during and after of your Customer journey

Stop Selling, Start Caring

With an increase focus on genuinely doing what is right for the customers, selling is now about guiding the customer to what he really needs. Discover during this workshop the logical sales strategies and measures, to accelerate sustainable revenue and profit growth.

1. Sales Strategy Planning

Success in sales management starts with planning. A sales strategy is a company’s plan to build its brand to generate sales and increase revenues. Without clear defined goals you your business has no direction. “People with goals succeed because they know where they are going” Earl Nightingale… With this in mind this content will recommend five key components to developing a successful sales plan.

  • Vision, Mission, Objective
  • Research
  • USP
  • Objective setting
  • Pipeline and Forecast

2. Prospecting & Lead Generation

Prospecting is the most powerful thing you can put in your schedule to get more business but for many it has a negative feeling and we’ve all feared it! However, it’s crucial to sales process and there is a method to the madness, which will make the cold calling task more pleasant, productive and successful. This will provide some key elements that will make you more confident and structured during your next cold call, land you more booked meetings and for an overall more positive experience.

  • Marketing
  • Networking
  • Research & Planning
  • Get great at Cold Calling

3. Solution Selling

Solution selling is a sales methodology where the sale is an answer to a problem. Rather than just promoting a product it focuses on the customer’s problems and addresses the issue with product and services.  The real solution develops after the sales process. In addition, a solution must also provide some measurable improvement. We will provide you with a methodology that reflects what’s important for the buyer and not the seller and how to uncover the buyers hidden needs.

  • Qualification – Budget, Authority, Need, Timeline
  • Investigation – become the listener
  • Need, Value, ROI
  • Questioning techniques – Situation, Problem, Implication, Need-Payoff
  • SPIN system

4. Negotiating

Sales negotiation is a communication process in which sellers and buyers discuss problems and attempt to solve them in order to reach a resolution that results in successfully completing a sale. There are several different formats and styles of negotiations. Each format and style has its own strengths and weaknesses and can be strategically used in various types of situations. Here we will look at how to negotiate effectively

  • Reduce objections
  • Objection Handling
  • Negotiation
  • Influencing
  • Closing

5. Sustainable Sales

Sales sustainability is a technique to produce exceptional sales performance. It requires an organization to develop specific capabilities and the sales team to perform the disciplined execution of an integrated sales and marketing program. The results produce dramatically increasing, profitable, and predictable sales with an expanding customer base, well into the future.

  • Building a sales pipeline
  • Upselling
  • New Channel selling
  • Follow-up
  • Service Excellence

6. 4 Stages of a Sales Call

Almost all sales, from the simplest to the most sophisticated go through the same four stages, leading to the same ultimate result. Which is a Sale or a No-Sale. The whole cycle is dependant on the type of sale, small or large and could require multiple calls. It is crucial to set realistic call objectives and achieve call outcomes that actively move the sale forward. Here we will show you the 4 stages and the importance of each one.

  • Opening
  • Investigating Needs
  • Demonstrating Capability
  • Gain Commitment

Stop Worrying, Start Caring !

This is a workshop specifically designed for leaders, managers and executives in your organisation.

Choose 1/2 day, full day or 2 days workshop options. This workshop is for both your employees and your leaders, those are essential training skills enabling to understand themselves better so they can understand others and manage their teams more effectively. Including the following topics:

  • Understanding yourself so you can understand others
  • Effective Rapport building
  • Maintaining pick performances through mindfulness
  • Creating daily habits to improve your performances
  • Boosting Mental resilience
  • Developing Emotional Intelligence
  • Developing effective communication skills

Stop Networking, Start Caring

Networking, the most powerful way to grow your visibility and your business, this workshop will be giving your employees techniques to network effectively to create and nurture long-term relationships:

  1. Why networking is so important

An introduction to the importance of networking before, during and after with an overview of the do’s and don’t’s.

  1. Speed Buzzing

Let’s start practising and get speed networking, a bit like speed dating but instead of narrowing down to the person you want to go out with, you will get to know 14 new people.

  1. Developing your story

Who are you? how did you get to where you are? let’s take a look in details how to develop your own story so you can share it in a simple way during networking events.

  1. Creating your Why, how and what

Hopefully you know what you do and how you do it, but remember people buy people so creating your why you do it is more important than what you actually do, and that’s what we will do in this session.

  1. Understanding ourselves so we can understand others

We are all different, so by understanding our self-behaviour, we will be define others’ therefore help us to adapt our communication style.

  1. Discover effective rapport building techniques

Everything in life is about relationship, discover proven techniques to get you connected with anyone and build strong rapport with them.

  1. Define your personal Branding

55% of people make and assumption of who you are by just the way we look, you must make a good first impression and follow your brand all the way through.

  1. Learn how to work the room

OK, this is a dynamic session to give you all the top tips of the professional networkers so you too can confidently walk into a room and make the most of the event.

  1. Discover where the network

Don’t know where to start with networking, we will take a look at streams of network online and offline.

  1. One secret, nurturing relationships

The secret’s out… the end goal of networking is to create long lasting relationships so let’s take a look how…

  1. Being a Buzzational Speaker

Suffering of glossophobia? This session will give you the necessary techniques to stand up in public and deliver your presentation, talk, speech or simply a report to your team without getting into a panic attack.

 

Stop the Clutter, Start Caring

A healthier environment will affect your employees’ performances and your customers’ experience, learn how to create a more harmonious workplace. This workshop will help you to make the necessary changes in your workplace to feel better and be more productive:

1. What is Feng Shui

2. Clutter Clearing

3. Using the 5 elements to create harmonious environments

4. How to use the bagua to transform your workplace

5. Bringing some positive energy

6. Nurturing the yin and the yang energy

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